At TheDellaStore, we want you to be happy with your purchase. If something isn’t right with your order, we’re here to help.

 

Returns

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We accept return requests within 30 days of the date your order is delivered.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.

Before returning any product, please contact our customer support team. Returns sent without prior authorization may not be accepted.

 

Damaged, Defective, or Incorrect Items

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If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

Please include your order number and clear photos of the item and packaging so we can evaluate the issue.

If your claim is approved, we will provide an appropriate solution, which may include a replacement or a full refund at no additional cost to you.

 

Refunds

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Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow 7–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the product arrived damaged, defective, incorrect, or the issue was caused by us.

 

Return Shipping

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For returns due to a change of mind, ordering the wrong product, or other reasons not caused by us, customers are responsible for return shipping costs.

If the item is damaged, defective, incorrect, or there was an error with your order, we will provide instructions regarding the return or replacement.

 

Non-Returnable Items

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We cannot accept returns for:

• Items that have been used, altered, or damaged after delivery.

• Items returned without their original packaging when the packaging is necessary for resale.

• Personalized or custom-made products.

• Gift cards.

• Items marked as final sale or non-returnable at the time of purchase.

 

Order Cancellations

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If you need to cancel or modify your order, please contact us as soon as possible.

We will do our best to accommodate your request. However, once an order has been processed or shipped, we may not be able to cancel or modify it.

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Exchanges

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If you would like a different product, size, or variation, please contact our customer support team. Depending on the circumstances, the easiest option may be to return the original item and place a new order.

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Contact Us

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If you have any questions about a return, refund, or your order, please contact our customer support team.

Please include your order number and the email address used when placing your order so we can assist you as quickly as possible.

We appreciate your business and thank you for shopping with TheDellaStore.